IC SIMPLICITY FAQs

Do I upload my own files to my portal?

No, initially you send us all your design files and a simple information form, showing board, finish, envelope and so on, we use this to upload and build your portal.

What happens when I have new designs?

Provided that you can supply your files in the correct way for upload, we can guide you through the process of uploading your files and ordering proofs yourself. Within 2-3 days a hard copy proof will be with you. Simply approve the proof on your portal and you ready to go.
If you are not able to provide your files the correct way, then we are happy to upload files on your behalf.

How do I sell on other platforms, such as etsy?

No problem, place a Print on Demand order to replenish your stock as required.

Is there a minimum order on IC Simplicity?

The minimum print order is six cards per design.

What is my retailer's order is pro forma?

Key the order as usual, with a message in notes to hold until pro forma paid. Then simply drop your account manager an email to release.

How can I be confident about the print quality?

All cards are proofed free of charge when uploaded. Our market leading HP Indigo Press gives a superior print finish, cards are then QC checked during three further stages of production.

How do I pay you?

Your first order will be pro forma, we will then open a credit account and send monthly statements.

I already have printed stock

No problem, subject to prior agreement we can bring in to our fulfilment centre to pick and pack until sold through, then we will switch to Print On Demand.

How do I know that my order has been dispatched?

On the day of dispatch we send you an email confirming next day dispatch and including the APC consignment number for tracking purposes. This is also your prompt to invoice your customer.

Can I have proofs?

Yes, all uploads to your IC Simplicity site can be proofed free of charge.

Which courier do you use?

We use APC next day service.

Can I send compliments slips and thank you cards etc to include in the box?

Yes, we can do this free of charge.

Can you send me reports on my card sales, best sellers etc?

Yes, we will report on any information we hold about your cards free of charge.

Is my information including my retail customer details confidential?

Ye,s we will never pass on any of our customers information to a third party.

How much will this cost per card?

We have various price thresholds starting at 0 - 25,000 cards per year. Please get in touch and we can send you a proposal.

IC SIMPLICITY TURNAROUND TIMES

For orders of up to 5000 cards

Printing only: 3 working days

Printing and Packing: 5 working days

Printing only plus Special Finish: 7 working days

Printing plus Special Finish and Packing: 8 working days

 

For larger orders please contact your account manager for a more accurate lead time.

 

Count the day you place your order as “Day 1” if the order is placed before 1pm.

 

If you have any queries regarding an order, please email our Customer Services team at cs@theimagingcentre.co.uk who will be able to help you.


We do have an in house tracking system. If you would like access to this in order to check on the progress of your orders please email our IC Simplicity team at info@icsimplicity.co.uk who will email you details of how access this system.

IC SIMPLICITY DELIVERY CHARGES

When orders are being dispatched to UK Mainland the delivery is calculated as follows:

Net order value £1 to £249 = £10 plus VAT

Net order value £250 to £499 = £15 plus VAT

Net order value £500 to £999 = £20 plus VAT

Net order value over £1000 = Free delivery

 

 

Please see below additional charges for orders dispatched outside UK Mainland. The additional delivery charge will be added to your final invoice.

 

SCOTLAND & ISLANDS

All postcodes AB, IV, PA, PH & DD: Add an additional £15 to delivery charge

Postcodes KW1 to KW14: Add an additional £15 to delivery charge

Postcodes ZE, Shetlands & Isle of Harris: Add an additional £20 to delivery charge

 

ISLE OF MAN

Up to 10kg: Add an additional £30 to delivery charge

 

NORTHERN IRELAND

Postcodes BT: Add an additional £20 to delivery charge

 

ISLE OF WIGHT

Add an additional £30 to delivery charge

 

For orders going to The Channel Islands, Southern Ireland or Overseas please select "International Delivery" on checkout. This will display costs "To Be Confirmed". We are unable to give accurate delivery costings on these orders until they are ready to be sent as the costs are calculated on the weight, size and number of boxes being dispatched.

Sending us new or replacement files for upload

IC Simplicity has a “proofing” option which enables hard copy proofs of new designs to be ordered and produced directly from your IC Simplicity site. Proofs are free for IC Simplicity customers. Proof items will be displayed as such on your site.

 

When you receive the proofs in the post please email uploads@icsimplicity.co.uk or call 01622 871449 to approve them. We will then update the status from “Proof” to “Greetings Cards”. When the status has been updated the new cards will be available for you to order.

If you are unsure how to supply your files, please download the Checklist below for further information.

Please download a Catalogue Request Form and send it along with your files. Please make it clear if proofs are required.

Use the WeTransfer link below to send us your files and Catalogue Request Form. Please send it to uploads@icsimplicity.co.uk.

Alternatively you can send an email with attachments (your Files and Catalogue Request Form) to uploads@iscimplicity.co.uk. Our email capacity is 25Mb.

board and envelope choices and IC Simplicity printing prices

Please download our current pricelist which includes all relevant IC Simplicity pricing including envelope colours.